Our Privacy Policy

21 Steps to Recovery & Beyond Ltd. 
 

Protecting your privacy and the confidentiality of your personal information is a fundamental part of the way that we conduct business at 21 Steps to Recovery & Beyond Ltd. whether it is on the telephone, in person, or over the internet.  

We include safe and protective measures plus regularly inform our staff, management and directors that protecting the privacy of the personal information we obtain for business purposes about our customers, members, and employees, is part of the duty within our work. 

We work to provide you with the best quality of products and services, which includes creating a safe, positive and friendly environment where trust and privacy are part of the routine and protocol. We will take reasonable precautions and steps to protect any personal information that you provide with this privacy policy and all applicable privacy laws.

What is personal information?

“Personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.

What personal information do we collect?

21 Steps to Recovery & Beyond Ltd. sells and distributes “Shawn and Drew’s 21 Steps to STOP Gambling System and Workbooks” to Problem Gambling Treatment Centers and to individual customers through an online purchase process.  

In order to provide and distribute our products and services we collect your name, address, telephone number, email address, and an address to ship to. Part of the transactional process includes obtaining financial information collected for the sole purpose of processing your order and receiving payment of the same.

How do we collect personal information?

21 Steps to Recovery & Beyond Ltd. collects personal information, which you provide to it voluntarily, for example: Through an order request for our products or services, queries, compliments, complaints, or through participation in an online promotional offer, such as receiving a no charge version of Step 1 via our email auto responder. 

21 Steps to Recovery & Beyond Ltd. may obtain your personal information from third parties, such as affiliates, including but not limited to Stop Gambling Inc. the publisher for “Shawn and Drew’s 21 Steps to STOP Gambling System and Workbooks”, our marketing partners, in order to serve you and extend the promotional efforts of our products and services, special deals or any added value services we offer to you.  

21 Steps to Recovery & Beyond Ltd. complies with this privacy policy and all applicable privacy laws in the collection, use, disclosure and protection of all personal information that it receives.   

We take the additional measure of ensuring that any entity which or from whom we share personal information with, also complies with all applicable privacy laws and has a privacy policy prominently and readily displayed as a required part of their businesses accountability and mutual understanding of the importance of protecting private information.

How do we use personal Information?

Internal Business Purposes

21 Steps to Recovery & Beyond Ltd. uses the personal information you provide for the purposes for which it was provided only.  

For example: If you provided information to purchase a product or service from us, we do not use it to follow up or query you regarding the occurrence of the sale or the level of satisfaction you are receiving from your purchase. We would only use to contact you if for some reason the ability to deliver your product was turned back to us, or if there was an error or problem with the payment received. 

If you provided information to receive information from us via email, on the recovery and beyond website, we will send you the information requested via an auto responder plus we may follow through from time to time with additional information, to enhance the value of our brand and offer you more information on our products and services.

21 Steps to Recovery & Beyond Ltd.’s Direct Marketing

21 Steps to Recovery & Beyond Ltd. may use your personal information for contacting you about  products and services, special offers and upcoming promotions or events offered by us, our affiliates including but not limited to; Money School Ltd,  Stop Gambling Inc. and Shawn and Drew’s Healthy Choices in Recreation and Entertainment Company, and our marketing partners that are promoting something that we think may be of interest to you. 

If you prefer that we not use your personal information for direct marketing, you may opt-out of such uses by sending an email to: 

The Privacy Manager, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

or write to:  

The Privacy Manager

21 Steps to Recovery & Beyond Ltd.

22474 Bankers Hall RPO

Calgary, Alberta, Canada

T2P 5G7.  

When and how we disclose your personal information. 

21 Steps to Recovery & Beyond Ltd. utilizes third party suppliers, vendors and service providers to undertake various tasks on our behalf, such as the delivery of our products, analyzing and sorting data, removing repetitive information from customer lists, and hosting and maintaining databases. These entities, individuals, or organizations may have access to personal information to the extent needed to perform their functions, but may not use it for other purposes, such as marketing their products and services to you or providing your information to third parties.  

21 Steps to Recovery & Beyond Ltd. may, for the purposes of its business transactions, share personal information with its professional advisors, suppliers, contractors, or suppliers or agencies. 

Any entity with which we share personal information is also required to to comply with all applicable privacy laws. 21 Steps to Recovery & Beyond Ltd. does not sell your personal information or share it unless required to do so for the purposes of operating our business effectively and in a trusted manner for our customers, members, and potential customers.  

Where permitted or required by law, 21 Steps to Recovery & Beyond Ltd. may collect, use or disclose your personal information without your consent, for example to comply with a subpoena or warrant issued or an order made by a court. 

By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Privacy Policy as amended from time to time or as described at or before the time of collection, use or disclosure, as the case may be.  If you do not want your personal information to be collected, used or disclosed in this manner, please do not submit your personal information to us or exercise opt-out procedures described above or as may be offered at the time of collection.  

If you have submitted personal information to us and wish to withdraw your consent to its retention, use or disclosure, please send and email to:  

The Privacy Manager, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

or write to:  

The Privacy Manager

21 Steps to Recovery & Beyond Ltd.

22474 Bankers Hall RPO

Calgary, Alberta, Canada

T2P 5G7.  

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

How do we protect?

We will protect your information with appropriate safeguards and security measures. We have implemented physical, technological and organizational procedures designed to protect the integrity, security and trust we are given with your personal information based on the nature, sensitivity and format of the personal information collected, used, stored or disclosed by 21 Steps to Recovery & Beyond Ltd.  

We will retain your personal information only for the time it is required and for the purposes for which it was collected.  Only employees, vendors and agents who work for 21 Steps to Recovery & Beyond Ltd. who need to access or come into contact with your personal information during the performance of duty will have access to it.  

How can you correct or access your personal information. 

We will make every reasonable effort to keep personal information as complete, accurate and current as is necessary to fulfill the purpose(s) for which it was collected. It is your right to have access to the personal information, which you have provided to us. Any request to this end should be sent to our privacy manager, in writing at the following address. 

The Privacy Manager

21 Steps to Recovery & Beyond Ltd.

22474 Bankers Hall RPO

Calgary, Alberta, Canada

T2P 5G7 

We will respond to your request within a reasonable time, at minimal or no cost. Please note that we may not be to provide personal information found on you which contains references to third parties as well as information that is subject to legal privilege, contains confidential information proprietary to 21 Steps to Recovery & Beyond Ltd., related to an investigation of a breach of an agreement or a contravention of the law, or cannot be disclosed for other legal reasons.

Changes to the Privacy Policy

21 Steps to Recovery & Beyond Ltd. reserves the right to change this Privacy Policy from time to time to address the changing needs of our business and / or to ensure compliance with applicable privacy laws. 

If you have any inquiries, complaints, questions or requests regarding this Privacy Policy, please send an email to:  

The Privacy Manager, This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  

or write to:  

The Privacy Manager

21 Steps to Recovery & Beyond Ltd.

22474 Bankers Hall RPO

Calgary, Alberta, Canada